Guest Blog – Amber Claims Management

Do Fleet Managers Have Time to Find Their Inner Columbo?

Director of Amber Claims Management Ian Ambrose looks at what is expected of fleet managers when it comes to accident management.

Following any incident that takes place on the road, be it fault or non-fault, it is essential that vital information is gathered at the scene. Unless drivers are well equipped for such an event, vital information can be ignored which can lead to complications further down the accident management line. This can make a huge difference for a number of factors, for example, how liability is established which can, of course, impact on both fleet bottom line and insurance premiums.

With in excess of over 40 years’ experience in dealing with incidents on the road from minor vehicle damage, assisting with replacement vehicles through to the devastating life changing injuries and fatalities, our teams are adequately trained to deal and react appropriately to any given scenario.

Based on our experience we believe that vital initial information will include (however is not limited to) the following:

· Photographs of the vehicles/accident scene/damage

· Details of witnesses

· Details of those involved along with respective registered mark of vehicles

· A comprehensive account of how the incident occurred

It goes without saying that without clear, concise information and vital evidence following an incident, the result can be disruption, downtime and confusion for even the most experienced fleet manager.

Along with key information regarding the case, a fleet manager must consider when an incident needs to be reported, the timescales in which it must be reported and the departments and managers who need to be kept informed to name just a few.

This is, of course, the tip of the iceberg.

To anticipate and resolve any issues a fleet manager may face, Amber Claims Management offers a range of bespoke pick and mix of services designed to bridge the gap for each and every requirement, from small business owner fleets to large commercial fleets, covering every angle of the accident management process and designed with a view to minimising costs by ensuring that such incidents are dealt with both immediately and correctly.

By outsourcing accident management, whether FNOL (First Notification of Loss) or the whole journey up to resolution, we ensure that fleet managers can concentrate on what they do best, managing their fleet, removing the tricky and often complex aspects of their role.

The team behind the amber:assist portal have the capabilities to deal with incidents efficiently, with its specialists working with both fleet managers and organisational multidisciplinary teams in accordance with the internal risk management policies.

We believe that the benefits of outsourcing your fleet accident management, or selected components, are invaluable – so as a fleet manager, why not leave your ‘Columbo’ jacket well and truly behind, sit back, relax and let amber:assist?

To find out more about our fleet management services or Amber Claims, visit

A busy start to 2018…

We can’t believe that we are already into the third month of 2018! Here at Pink Media we have had a very busy and exciting start to the year, and we have been lucky enough to experience a trip around the world courtesy of our clients’ latest endeavours – all from the comfort of our Baltic Triangle office, of course.

In early January, our journey started at Silk Rd, an eatery offering a taste of dishes from the Pacific to the Med. The restaurant launched its second site in the city’s impressive Beetham Plaza and has already been nominated in two categories in this year’s LCR Tourism Awards.

Moving along the Mediterranean coastline, Italian eatery Trattoria 51 has had a busy start to 2018 by celebrating its Valentine’s ‘week of love’, while Andrew Manion, Director of Aigburth based AJM Hair took Milan Fashion Week by storm at his first international catwalk show. Sicilian and Jordanian influence took to Castle Street when the street’s newest dining destination, Heritage, opened its doors in February.

Moving along the map to China, Liverpool has welcomed the Terracotta Warriors exhibition, and to commemorate their arrival, The Brink has created a delicious themed mocktail – we highly recommend giving it a try! With all things ‘healthy’ in mind, Suites Hotel and Spa started off 2018 with a health kick by announcing its partnership with Slimming World, adding its already rich health and fitness offering which includes a gym, swimming pool and stream room.

We’ve continued to enjoy all things Asian as Lark Lane’s gem Chilli Banana reintroduced its delicious Street Food Menu, offering a true taste of the best of Thailand, while Directors of Carringtons Catering Helen and Darren Wynn recently arrived back from their very own trip to Singapore and Thailand and are already incorporating the exotic flavours into their dishes. In keeping with the culinary theme, we’ve been so excited to work with Bond Events Group to announce the launch of Liverpool’s very first Chilli Carnival taking place this May – feeling hot, hot, hot!

Back on home shores, the historic Leasowe Castle unveiled its newly refurbished Star Chamber, with its focus remaining on the ceiling centrepiece which was lovingly restored and returned from London’s House of Commons in 1806. The site has celebrated its impressive renewal with the introduction of an exclusive Afternoon Tea experience with NovelTea.

More locally, Delifonseca Dockside has announced its exciting extension plans, which promise an even bigger and better foodie haven on our doorstep very soon. There’s more good news for our city as the King of Castle Street and Director of DV8 Designs, Lee Birchall, has provided the cosmopolitan postcode with a duo of new social spots, Rox and Sanctuary Tap, adding to his ever growing portfolio.

Heading over the water to the Wirral, we saw Maxweb start its year off with a collaboration with Ghost Software Ltd to create a bespoke app that is set to revolutionise the property sector, while Bebington Glazing has successfully secured various city centre projects at notable venues including Goodman Wells.

Here at Pink Media we’re already looking forward to the rest of the year – who knows where it will take us? Keep an eye on our blog to find out…